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Wednesday, May 4 • 9:40am - 10:30am
How a Customer-centric Strategy Can Increase ROI for Fintech & Financial Services

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Financial services, banking and fintech organizations continuously face unique challenges in delivering the best customer experience (CX), all while staying compliant with critical industry regulations.

Driving positive customer experience is easy to say – but incredibly challenging to realize. Orienting your fintech organization around the customer requires you to not only understand the customer – but to empower every member of your customer-facing team to deliver the best possible experience. And that requires you to also deliver the best possible employee experience.

In this session, Jeff Gallino, CTO & Founder of CallMiner will focus on the importance of delivering the best customer experience, what other fintech organizations are doing to connect the dots between customer experience (CX) and employee experience (EX) and how to use this synergy to drive ROI.

avatar for Rick Britt

Rick Britt

Head of AI Research, CallMiner
Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business... Read More →

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Work Lounge Sponsor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing... Read More →

Wednesday May 4, 2022 9:40am - 10:30am EDT
Salon 3